FAQ
Frequently Asked Questions about Okatee
FAQ
How do I upload files normally, without removing metadata?
Okatee preserves the original Gmail “Attach Files” icon for normal file uploads.
After I activated my license, I don’t see the Word to PDF feature.
Go to the extension settings and toggle the switches for Word to PDF and Compression to activate them. You may need to restart your browser for the changes to take effect.
View of Pro version in the Okatee settings
How do I request additional supported file types and features?
Email features@okatee.com with your detailed request.
How do I get software updates to the Okatee extension?
Automatic updates
Automatic updates
The Okatee extension updates automatically when a new version is released. These updates will occur daily. Nothing is required on your part.
Manual updates
Manual updates
If you need to update immediately and bypass automatic updates, follow these steps:
- Navigate to
chrome://extensionsin your browser. - Click on Developer mode in the top-right corner.
- Find the Okatee extension and click Update.
License activation issues
License Key Invalid
License Key Invalid
Ensure that you have entered the license key exactly as provided in the email. If the problem persists, contact support.
Activation Failed
Activation Failed
Check your internet connection and try again. If the issue continues, verify that your license key is valid and not expired.
Extension Not Working
Extension Not Working
Ensure that you have the latest version of the Chrome extension installed. Go to the Chrome Web Store and update if necessary.